Advanced Listening
Advanced Listening
COURSE DESCRIPTION
Listening is a critical part of the sales process.
And often, we communicate poorly or even lose sales because of what we fail to hear, not what we fail to say. Many managers and leaders agree, but rarely focus on their teams’ listening skills.
Learn how to be an outstanding listener and why it’s so important to your success.
ONLINE: Clear and concise content that is easy to digest and even easier to implement.
ONSITE: Comprises 40 percent instructor-driven training and 60 percent role-play and real-world scenarios.
WHAT YOU WILL LEARN
GOING FROM PASSIVE TO ACTIVE
Listening versus hearing is an ongoing battle. Learners will be taught how to become active listeners via:
Listening with an ego bias
Listening with empathy
Informational listening
Critical listening
LISTENING IQ
Many people take their listening skills for granted. That’s because they assume people are always listening. Learners will find out how they rank when it comes to their own listening IQ.
INVEST AND RESIST
Interrupting someone can infuriate them. This course teaches learners how to resist the urge of interrupting someone and invest in what they are saying.
INFORMATION RETENTION
Memory tends to fade with age. Learners are shown how to boost their short-term and long-term memory.
PUTTING IT IN WRITING
Effective listening is only half the battle. Learners will become better note takers that in turn, will greatly enhance their understanding and performance.
80/20 RULE
Research shows that effective listeners do as little as 20 percent of the talking. For those who fall into the 80 percent group, this course shows specific tricks of the trade to join the 20 percent.
LEARN BY LISTENING
Most people listen only to respond, not to understand. Learners will be coached on how to understand the other person’s perspective and communicate effectively.
WHO SHOULD TAKE THIS COURSE
The Listening course was specifically developed to help sales teams combat listening problems among sales members and teams.
