Tonality
Tonality
COURSE DESCRIPTION
When it comes to any type of solution-based sales process, 90 percent of sales managers want their team to be more solution oriented vs. jumping right in without relating to their customer.
Only 10 percent of clients consider salespeople that call them to be solution or value focused. No wonder the majority of someone’s pipeline stalls and ends in no decision at all. Both you and your competitors fail to make an inspiring reason for change. The inevitable outcome is the status quo — 65 percent of all sales opportunities end in status quo with no decision being made.
ONLINE: Discusses the specific mix of pace, pitch, tone, melody, and volume for ten different selling situations.
ONSITE: Comprises 40 percent instructor-driven training and 60 percent role-play and real-world scenarios. Often packaged with the “Listening Your Way to the Sale” course.
WHAT YOU WILL LEARN
YOUR SECRET WEAPON
The words we use are the smallest piece of the communication pie. With the sound of our voice, we can make the audience feel and see what we feel and see, as well.
PITCH
We all have our normal pitch. In this course, you will learn how to practice your pitch and become more self-aware of exactly what your normal pitch is, and the range you’re capable of. You will sound pitch appropriate.
PACE
Some of us talk too quickly and our prospects and clients suffer because of this. However, speaking too slowly may cause you to lose your audience even quicker. This course provides exercises and role-play scenarios to help evaluate and improve the pace you use to communicate.
TONE
Having confidence and conviction is necessary to inspire a complacent prospect. This course teaches learners about what their tone is really communicating to their audience and why tonality is number one out of the five components that make up one’s voice.
MELODY
The strategic lift and fall of our words are required to bring the message we are communicating to life and to resonate with our audience. You will learn how to use melody to inspire your listener.
VOLUME
Most of us speak too quietly, but then there are some of us that talk too loudly. In this course we will investigate the correct volume for different situations so that you can drive the message home and receive more yeses in return.
EMAIL TONE
Your email even has a tone. Emails play a significant role in business. You will learn how the tone of email communication can impact your success. You will cover how to shape your message for maximum impact.
WHO SHOULD TAKE THIS COURSE
This course is designed for all sales professionals looking to improve tone, pace, pitch, melody, and volume. Additionally, it is for individuals wanting to learn to communicate successfully face-to-face, over the phone and even via email. Your tone of voice can make or break a sale. Individuals will learn how to communicate effectively, without body language, and proving that they are someone worth listening to.
